Return Policy

Defective Merchandise

If a product is defective or not as advertised, and you wish to return the product, you must contact us within 5 days of receiving the product. All returned products must be in the same condition they were received in, and must be in their original packaging.

We will issue a full refund, minus any return shipping and handling charges.
There are no restocking fees on returns of defective merchandise.
When applicable we prefer to exchange products for a non-defective unit instead of issuing refunds.
We will present you with multiple options for dealing with the return.

You must obtain a Return Authorization # (RA#) before attempting to return any merchandise to Charming Outdoor Living. Do not send merchandise back to us without our approval. Any packages received without a valid RA# will be returned to sender.

To obtain an RA# please use our Contact Form. A customer service representative will give you an RA# that must be clearly indicated on the outside of the return parcel, as well as on any included paperwork.

Damaged in Shipping

If your merchandise is damaged in shipping please save all packing material and contact us within 72 hours. Use our Contact Form or e-mail and include your full name, order number, and a description of the damage.

Once you notify us of the damage, we will contact you and begin the claim process with the shipping company. A call tag will be issued to pick up the damaged package. Once the shipping company has received the package, we will ship your replacement merchandise.

You must save all packing material in the condition in which it was received.